Our Store Policy is very clear. We do not offer refunds. Should your items arrive damaged during the shipping process, please file a claim with USPS at https://www.usps.com/help/claims.htm. Take pictures and submit them with your claim. USPS will refund your money because Insurance is automatically included with your purchase. We do not offer refunds for lost packages with the shipping carrier, missing packages, packages that have been marked delivered yet claimed to not be received, because you didn't like the sea moss, or for any other reason. While we do not offer refunds for any reason, should you have an issue with your purchase, please email us so that we can attempt to help resolve the issue.
We ship packages Monday through Wednesday across the country in the summertime, and during colder weather we ship Monday through Friday. We do this because we want the packages to get there by Saturday and not get stuck in transit over the weekend when the weather is warmer. We typically get 250-300 orders a day of 3 or more gels per package. We make everything the same day it is shipped so that you receive the freshest gel possible. Therefore, we require a processing time of 3-5 business days. We ship everything priority mail.