Shipping & Return Policy

REFUND POLICY:

Due to the nature of our products, we do not offer refunds on opened or used items.

Subscription Orders:
Subscription charges are billed automatically based on the plan selected at checkout. Customers are responsible for managing, skipping, or canceling their subscription through their account portal prior to the next billing date.

Once a subscription renewal has been processed, the order is considered final and is not eligible for a refund.

If you believe a billing error has occurred, please contact our support team within 7 days of the charge at support@awakensupps.com before initiating any chargeback or payment dispute.

Once an order is marked as Delivered by the carrier, responsibility transfers to the customer. We do not issue refunds or replacements for packages confirmed delivered.

Orders that have already been shipped or processed cannot be canceled.

Our Store Policy is very clear. We do not offer refunds. Should your items arrive damaged during the shipping process, please file a claim with USPS at https://www.usps.com/help/claims.htm. Take pictures and submit them with your claim. USPS will refund your money because Insurance is automatically included with your purchase. We do not offer refunds for lost packages with the shipping carrier, missing packages, packages that have been marked delivered yet claimed to not be received, because you didn't like the sea moss, or for any other reason. While we do not offer refunds for any reason, should you have an issue with your purchase, please email us so that we can attempt to help resolve the issue.

We ship packages Monday through Wednesday across the country in the summertime, and during colder weather we ship Monday through Friday. We do this because we want the packages to get there by Saturday and not get stuck in transit over the weekend when the weather is warmer. We typically get 250-300 orders a day of 3 or more gels per package. We make everything the same day it is shipped so that you receive the freshest gel possible. Therefore, we require a processing time of 3-5 business days. We ship everything priority mail.

Who was dr. sebi?

Dr. Sebi, whose full name is Alfredo Darrington Bowman, was a Honduran herbalist and self-proclaimed healer. He gained popularity for his claims about natural healing and holistic health practices. Dr. Sebi advocated for a plant-based diet, emphasizing the consumption of raw and alkaline foods. He claimed that adhering to his dietary guidelines could prevent and cure various diseases.

WHAT IS JIMERITO HONEY?

Jimerito Eye Honey is a rare product that is used as a natural remedy for improving eye health, particularly in some African or Ethiopian communities. This product is a type of honey that is specifically formulated or used for eye care, and it's sometimes promoted for its purported ability to help with various eye conditions, such as dryness, irritation, or infections and many more.

The name "Jimerito" may comes from a particular geographic area or a traditional name, possibly tied to a region in Ethiopia, where local honey varieties and herbal remedies have been part of traditional healing practices for centuries.

AwakenSupps™ 100% Organic Honduran Batana Oil - AwakenSupps

What is batana oil?

Batana oil is a natural oil derived from the nuts of the American palm tree, scientifically known as Attalea cohune, native to Central America, particularly Belize and Honduras. Extracted from the seeds of the cohune palm, this oil has been traditionally used for various purposes by indigenous communities. Commonly employed in hair care, batana oil is renowned for its potential benefits in strengthening hair, preventing breakage, and improving overall hair texture. It is also utilized as a scalp treatment, believed to address issues like dryness and dandruff.

Benefits of soursop oil?

Soursop Oil helps to brighten dull skin by providing essential moisture, allowing the skin to regenerate and rejuvenate itself. Soursop Oil is used for dry, itchy skin and is also efficient in the treatment of eczema and psoriasis symptoms.

AwakenSupps™ 100% Organic Soursop Oil - AwakenSupps

AwakenSupps™ 100% Wild-Crafted Honduran Sea Moss - AwakenSupps

What is raw honduran sea moss?

Honduran sea moss, a type of red seaweed, has been gaining attention as a natural supplement due to its rich nutritional profile and potential health benefits. Found off the coast of Honduras, this unique sea moss is hand-harvested and sun-dried, preserving its natural minerals and vitamins. Its increased popularity among health enthusiasts can be attributed to not only its nutritional value but also its versatility as a raw, plant-based ingredient.

Many people incorporate Honduran sea moss into their diets for its potential benefits, such as boosting immunity, improving digestion, and promoting healthy skin. Its nutritional composition consists of essential nutrients like vitamin C, iron, calcium, and potassium, which contribute to strengthening your body's natural defenses. In addition to internal benefits, Honduran sea moss can also be used externally, applied as a facial mask to help soothe and rejuvenate the skin.

what is black seed oil?

Black Seed Oil, also known as Nigella sativa oil or Black Cumin Seed Oil, is a vegetable oil derived from the seeds of the Nigella sativa plant, which is native to southwest Asia. The plant produces small black seeds that have been used for thousands of years in traditional medicine, particularly in the Middle East, Asia, and Africa.

Black seed oil is highly regarded for its many health benefits, thanks to its rich nutritional profile and bioactive compounds. It has been called a “miracle” oil by some due to its broad range of potential therapeutic uses.